FAQ

Frequently asked questions

Where do you send?
We ship all over the world.

Where will the package be delivered?
The package will go to the letterbox or to an agent. It is important that you enter the correct registered address so that the package does not get lost.

How long is the delivery time?
All orders are shipped within 0-24 hours of ordering. After that, it is estimated to take between 2-7 working days for delivery. All orders are sent with love.

What is your Return & Refund Policy?
You can read it under the tab ''Refund Policy''

Can I cancel my order?
No, it is not possible to cancel at once but after you have placed an order we have a 14-day returns policy, which means you have 14 days after receiving your item to request a return.

What happens if I get the wrong product?
If there's something wrong with your order - if it's the wrong size, the wrong color - just let us know, and we'll sort it out so both partners are happy.

Can you pay with Klarna?
With us, you can pay safely and easily with Klarna. We offer direct payment, invoice or partial payment with Klarna. We also accept payment from the following cards: VISA, MasterCard, American Express, Apple Pay & Google Pay.

Do you have social media?
Yes, we are on Tiktok & Instagram. Where you can also take a closer look at some jewellery.
Instagram: Indossabysweden
Tiktok: Indossa.shop & Indossa.se

Do you sell jewelry in real silver?
Of course. You will find more about real silver if you search for Silver S925.

Can I bathe & shower with the jewelry?
You can bathe and shower with all our jewelry made of stainless steel & Silver s925 without any problems. If the jewelry is made of copper or similar material, we do not recommend coming into contact with water or the like for a longer life.

What is Moissanite?
Moissanite is a stone that has become increasingly popular as an alternative to diamonds today. It costs a fraction of what diamonds cost and is a naturally occurring crystal made up of silicon carbide. Moissanite is known for its high hardness and brilliance and is as durable as real diamonds. Moissanite also has a higher refractive index than diamond which means it has more reflection and shine.